Returns & Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

All return items must be in the original packaging, unused, untested, un-programmed, and in resalable condition.

Additional non-returnable items:

　　Gift cards

　　Coupons

　　To complete your return, we require a receipt or proof of purchase.

　　Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

　　Any item not in its original condition, is damaged or missing parts for reasons not due to our error

　　Any item that is returned more than 30 days after delivery

Refund Processing and Fees

Return Request Process: To initiate a return, please submit a return request through our online portal or via email to sales@apac-vent.com. Include your order number, reason for return, and relevant photos/documentation (if applicable). Our customer service team will review your request and respond within 5 business days.

Mailing Address for Returns: The specific mailing address for returns will be provided to you via email after your return request is approved. Do NOT ship items to any address without prior confirmation. The email will include detailed instructions, including the approved return address, packaging requirements, and any necessary labels or forms.

Once your return is received and inspected, we will send you an email within 3 business days to notify you of the status, including whether your refund has been approved or rejected.

If approved, your refund will be processed within 3 business days, and a credit will be automatically applied to your original payment method (e.g., credit card). Please note: The actual time for the credit to appear on your statement depends on your bank or payment provider’s processing schedule.

Processing Fees: A fixed processing fee of 4.4% and will be deducted from the refund amount. This fee covers the cost of processing transactions.

Late or missing refunds

　　If you haven't received a refund yet, first check your bank account again.

　　Then contact your credit card company, it may take some time before your refund is officially posted.

　　Next contact your bank. There is often some processing time before a refund is posted.

　　If you've done all of this and you still have not received your refund yet, please contact us at sales@apac-vent.com.

Sale items

　　Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

　　We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@apac-vent.com.

Gifts

　　If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

　　If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping Fee

　　To return your product, you should contact us at sales@apac-vent.com

　　You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the costs of delivery and return shipping will be deducted from your refund.

　　Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

　　If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.